GDPR & Privacy Policy

HandiMentor is fully committed to protecting your personal data and is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, store, and protect your personal information.

What Personal Data We Collect

We collect the following personal data to provide and improve our services:

Contact Information: Your full name, email address, and phone number.

Location Data: Your address (including house number/name, street name, town/city, and UK postcode) to facilitate in-home mentoring.

Booking Information: Details of your booking requests, including preferred dates and times, estimated session duration, and your current DIY proficiency level.

Project Details: Information you provide about the DIY skill(s) or project you wish to learn, including any descriptions, notes, or photographs of your property/tasks.

Mailing List Opt-in: If you choose to subscribe to our mailing list, we will collect your email address for this purpose.

How We Use Your Data

We use your personal data for the following legitimate purposes:

Service Delivery: To assess your DIY project needs, match you with a suitable HandiMentor, and facilitate the booking and delivery of your mentoring sessions.

Booking Management: To process your booking requests, send booking confirmations, session reminders, and provide necessary support related to your booking.

Communication: To communicate with you about your booking, provide quotes (including for materials), send payment links via email, and inform you of any changes to your session.

Payment Processing: To send you secure payment links for your agreed mentoring session and any materials via email, once you have confirmed your quote.

Service Improvement: To analyse how our services are used and improve our offerings, mentor matching, and overall customer experience.

Marketing (with consent): If you have given us explicit consent by opting into our mailing list, we may send you service-related emails, DIY tips, offers, and news. You can withdraw this consent at any time.

How We Store and Protect Your Data

We implement robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Your Data Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to be Informed: You have the right to be informed about the collection and use of your personal data.

Right of Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can request that inaccurate personal data we hold about you be corrected.

Right to Erasure ('Right to be Forgotten'): You can request the deletion of your personal data in certain circumstances.

Right to Restrict Processing: You can request that we limit the way we use your data in certain circumstances.

Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object: You can object to the processing of your personal data in certain circumstances.

Rights in Relation to Automated Decision Making and Profiling: You have rights regarding automated decision-making and profiling that produces legal effects or significantly affects you.

Third Parties

We never sell your personal data to third parties.

We may share your data with trusted third-party service providers (e.g., email communication platforms, analytical tools) only when necessary to provide our services and always under strict data protection agreements. Note: Your payment details will be handled directly by Monzo or their payment partners via the payment link, not through HandiMentor's website.

Your Consent

By using our services and submitting your information, you consent to the collection and use of your data as described in this Privacy Policy.

Contact Us

For any questions about this Privacy Policy or to exercise your data rights, please email us at: hello@handimentor.com